Privacy Policy
- About This Policy
Beyond Movers Pty Ltd (“Beyond Movers”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This privacy policy explains how we collect, use, disclose, and safeguard your personal information when providing moving and relocation services across Victoria, New South Wales and Queensland.
- Why We Collect Personal Information
We collect personal information to:
- Provide local and interstate moving services
- Prepare and send quotes
- Schedule and complete bookings
- Communicate about your move
- Process payments
- Manage customer service and complaints
- Improve our services and customer experience
- Conduct marketing activities where permitted by law
If you do not provide required information, we may be unable to complete your booking.
- What Personal Information We Collect
Depending on the services requested, we may collect:
- Full name
- Business name (if applicable)
- Residential or pickup/delivery addresses
- Email address and phone number
- Payment details (including credit or bank account information)
- Details about items being moved
- Access details (stairs, lifts, parking access, etc.)
- Records of communication with you
We may also collect limited information through our website, including IP address and browsing behavior.
- How We Collect Information
We collect information directly from you when you:
- Request a quote online or by phone
- Accept a booking
- Sign a service agreement
- Contact us via email, phone or social media
- Submit information through our website
- Website Analytics & Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve our services. Cookies help us:
- Identify repeat visitors
- Measure website traffic
- Improve marketing performance
You can disable cookies through your browser settings.
- How We Use Your Information
Your personal information may be used to:
- Confirm and manage your booking
- Allocate moving crews and vehicles
- Contact you regarding arrival time or delays
- Issue invoices and process payments
- Conduct credit checks (if required for commercial accounts)
- Respond to feedback or complaints
- Improve internal operations and training
- Send promotional offers (with an opt-out option provided)
- Who We May Share Information With
We may disclose personal information where reasonably necessary to:
- Payment processors and financial institutions
- Insurance providers (where claims arise)
- Contractors or subcontracted movers assisting with your job
- IT service providers and booking platforms
- Accountants, auditors or legal advisers
- Government or regulatory bodies where required by law
All third parties are required to handle information confidentially and securely.
- Storage and Security
Personal information may be stored:
- On secure digital systems
- On password-protected devices
- In cloud-based software platforms
- In limited paper records
We take reasonable steps to protect personal information from misuse, interference, unauthorized access, modification or disclosure.
Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protection is in place.
- Access and Corrections
You may request access to personal information we hold about you.
If any information is inaccurate or outdated, we will take reasonable steps to correct it.
To make a request, please contact:
Email: info@beyondmovers.com.au
- Marketing Communications
If we send promotional communications, you may opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will respect your marketing preferences.
- Complaints
If you believe we have breached your privacy rights, please contact us in writing so we can investigate and respond.
- Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be available on our website.